INDUSTRY: INSURANCE
As Spain’s leading insurance provider, the client enjoys a strong market presence and a prestigious customer base.
However, their claims processing was inefficient and time-consuming, resulting in a low daily throughput of cases. Retrieving information from legacy systems and manually validating claims before payment created a complex workflow prone to delays and human error.
To address these challenges and enhance customer satisfaction, the company turned to Robotic Process Automation (RPA). Their goal was clear: streamline operations, accelerate claim approvals, and enable immediate payouts — delivering fast, reliable, and exceptional service.
To address these challenges and enhance customer satisfaction, the company turned to Robotic Process Automation (RPA). Their goal was clear: streamline operations, accelerate claim approvals, and enable immediate payouts — delivering fast, reliable, and exceptional service.
- ROI: 50%
50% return on investment - Implementation:
The implementation took us 21 days - Saving:
40 hours a weekly - Cost:
EURO 1186 per month
ROBOT TASKS:
Our team developed a tailored methodology for automating the client’s existing systems and subsequently tested the proposed solutions. During the testing phase, we identified inconsistencies within some of the current processes, which prompted us to standardize and harmonize data across different systems as part of the automation effort.
We then measured the solution’s performance parameters, adjusting them to meet the client’s specific requirements. Once the enhancements were implemented, we deployed the production-ready robot, designed to streamline business processes and significantly improve operational efficiency.
We then measured the solution’s performance parameters, adjusting them to meet the client’s specific requirements. Once the enhancements were implemented, we deployed the production-ready robot, designed to streamline business processes and significantly improve operational efficiency.
RESULT
The implemented robot now handles 80% of the business process, with no limit on the number of invoices it can process. It works flawlessly — never tiring, never making mistakes — and can manage all invoices with consistent accuracy.
Employees now only review reports generated by the robot and authorize transfers. This has eliminated repetitive manual work, allowing the team to focus on higher-value tasks. The process is fully standardized, and there is no need to hire additional staff, resulting in savings of approximately USD 40,000 per year.
The automation was developed in just one week, with an additional week for testing, customization, and deployment. As a result, the company saves around 120 employee hours each month. The projected one-year return on investment is at least 75%.
Employees now only review reports generated by the robot and authorize transfers. This has eliminated repetitive manual work, allowing the team to focus on higher-value tasks. The process is fully standardized, and there is no need to hire additional staff, resulting in savings of approximately USD 40,000 per year.
The automation was developed in just one week, with an additional week for testing, customization, and deployment. As a result, the company saves around 120 employee hours each month. The projected one-year return on investment is at least 75%.